3 Jobs in Billings, MT
Brenntag is Hiring a Customer Service Manager Near Billings, MT
brenntag_other_2.jpg
JobTitle:
Customer Service Manager
Location:
Billings/USA
Employment Type:
Employee
Customer Service Manager
Our team in Billings currently has an opening for a Customer Service Manager
YOUR ROLE & RESPONSIBILITIES
- Responsiblefor all facets of customer service in the specified region ensuring customersatisfaction and efficient order processing.
- Coordinatecustomer service on-call coverage efforts for afterhours and weekendemergencies.
- Directthe activities of all customer service representatives for respective brancheswith an emphasis on growing sales and net profits while continuously improvingservice and safety performance to meet Brenntag's customer needs.
- Workclosely with customer service teams across operating companies, ensuring propersynergies, streamlining communication and processes, and focusing on programsand initiatives.
- Createand implement ideas for process improvement to increase business efficiency andproductivity.
- Ensureoptimum customer satisfaction through coaching and monitoring key performanceindicators.
- Actas liaison with other departments to address and resolve internal and externalcustomer and sales issues in a timely manner.
- Developand enhance customer relationships to support the development and execution ofgrowth strategies.
- Createa positive and professional environment while building a high performing team.
- Ensurethat all reporting personnel have received the training necessary to performtheir job safely and successfully.
- Attendall required training when scheduled unless absent from work.
Education and Experience:
- Associatedegree or equivalent work experience and
- 5 years relevant work experience
- Proficientin Microsoft Office, Salesforce, and AS400.
- Previouschemical experience preferred.
- Possessknowledge of business statistics and analysis.
- Mustbe able to add, subtract, multiply and divide in all units of measure.
- Capacityto define problems, collect data, establish facts, and draw valid conclusionsin a timely manner.
- Abilityto work with internal and external customers, resolving problems in a manneracceptable to the customer service and satisfaction of the company.
- Abilityto prioritize work to meet time-sensitive deadlines.
- Aptitudeto perform under pressure with minimal supervision.
- Possessexcellent written and oral communication skills to effectively communicate withall levels of staff including executive leadership.
- Abilityto travel as needed.
We look forward receiving your application.
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
BrenntagNorth America, Inc. and its subsidiaries use E-verify, a government-run,web-based system that allows employers to confirm the eligibility of theiremployees to work in the United States.For more information, please goto https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability
to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at accommodations@brenntag.com.
Job Summary
Full Time
$87k-113k (estimate)
05/02/2024
05/15/2024
brenntag.com
SOUTH PLAINFIELD, NJ
7,500 - 15,000
1874
STEVEN TERWINDT
$3B - $5B
Wholesale
Related Companies
About Brenntag
Brenntag ConnectingChemistry worldwide Brenntag is the global market leader in chemicals and ingredients distribution. The company holds a central role in connecting customers and suppliers of the chemical industry. Headquartered in Essen, Germany, Brenntag has more than 17,000 employees worldwide and operates a network of more than 670 sites in 77 countries. In 2020, Brenntag generated sales of around 11.8 billion EUR. The two global divisions, Brenntag Essentials and Brenntag Specialties, provide a full-line portfolio of industrial and specialty chemicals and ingredients as well as tailor-m ...
ade application, marketing and supply chain solutions, technical and formulation support, comprehensive regulatory know-how, and digital solutions for a wide range of industries. In the field of sustainability, Brenntag pursues specific goals and is committed to sustainable solutions in its own sector and the industries served. Brenntag shares are listed at the Frankfurt Stock Exchange and are included in the MDAX and DAX 50 ESG.
More
Show Less
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
